LetsChatThe delivery rule
For direct purchases, subject to mandatory consumer rights, we do not provide a refund once a service or digital product has been delivered. Examples include an activated subscription period, used credits, and a generated Kundli, image or video. This does not remove remedies for a defective, undelivered or misdescribed service where applicable law requires them.
Cancelling a subscription
Cancellation stops the next renewal. Manage subscriptions in the Apple or Google account used to pay. Cancelling does not itself refund a delivered subscription period. Access normally continues to the end of the paid period under the relevant store’s terms. Check the store for its cancellation deadline.
Apple and Google purchases
Subscription and credit purchases through Apple or Google follow that store’s refund rules, decision and process. Use Apple’s refund instructions or Google Play’s refund policy. PixelGlow cannot override a store decision or promise an outcome.
Credits and generated products
Bought Kai credits never expire. For direct purchases, the delivered-service rule applies to used credits and generated products, subject to the exceptions above. Treatment of unused credit balances, failed generation, duplicate charges and interrupted delivery is [TBC]. Please retain your order reference when raising a problem.
Consumer rights and disclosures
Your statutory rights remain in place, including applicable remedies for deficient or misdescribed services. Any digital-content withdrawal consent required in your country must be handled by the purchase flow; these website terms are not that consent. Total charges, billing periods, renewal terms and applicable taxes must be shown before payment. INR prices include GST; local taxes may apply at checkout for USD prices. Launch offer expiry is [TBC].
How to raise a purchase problem
Email support at letschat@letschatmessenger.com with the store used, order reference, date and a short description. Do not send passwords, card details or OTPs. Consumer grievance contact: Jitendra Raj, PixelGlow Private Limited, email letschat@letschatmessenger.com. The draft consumer-commerce process acknowledges a complaint within 48 hours and seeks redress within one month. The final process is subject to counsel’s review.
Seller details
PixelGlow Private Limited
CIN U70200UP2025PTC223101
1610 Iconic Tower, A-41 Sector 62, Noida, Uttar Pradesh 201301
Support email: letschat@letschatmessenger.com
Effective date: [TBC]