Who these rules cover

These rules apply to everyone using LetsChat and to content shared in the app. LetsChat is for adults aged 18 or older.

What is not allowed

Harassment, bullying or threats.
Hate or abuse aimed at people because of who they are.
Sexual content or nudity.
Content involving people under 18, including child sexual abuse, exploitation or grooming.
Violent content or encouragement of violence.
Encouraging self harm or suicide.
Spam, scams or attempts to steal money or account access.
Impersonating someone or using a fake identity to deceive people.
Selling or advertising goods or services, including illegal goods.
Sharing content you do not have the right to share, including copyright violations.

Flags and human review

Kai flags possible rule violations for human review. A flag means an item may break these rules. It is not a final decision.

A person reviews the flagged content and its context to decide what action is needed.

What Removed by LetsChat means

“Removed by LetsChat” means the item has been taken down for breaking these rules. If you think the decision is wrong, you can appeal.

Strikes and appeals

Breaking these rules can lead to content removal, a strike or limits on your account. Serious or repeated violations can lead to suspension or removal of your account.

To appeal, open Help and support in the app. Identify the item or decision and explain why you think it should be reviewed.

Report a concern

Open any item’s menu and choose Report. Select the reason and send your report. You can also contact us through Help and support.

Do not repost harmful content to draw attention to it. For concerns involving children, read our Child safety standards.

Contact

Open Help and support in the app or email letschat@letschatmessenger.com.

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1610 Iconic Tower, A-41 Sector 62, Noida, Uttar Pradesh 201301.

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